Privacy Policy

Infowise Enterprises ("Infowise," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (infwise.com), use our services, or interact with our e-commerce platform.

We operate in full compliance with the Data Protection Act of Zambia and applicable international data protection standards. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

We collect several types of information to provide and improve our services:

Personal Information

• Identity Data: Full name, company name, job title, and tax identification numbers.
• Contact Data: Email address, telephone number, postal address, and WhatsApp number.
• Account Data: Username, password hash, and account preferences.
• Transaction Data: Order history, payment references, and billing information.

Technical Information

• Device Data: IP address, browser type and version, time zone setting, operating system.
• Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths.
• Cookie Data: Session identifiers, preference settings, and authentication tokens.

Project & Inquiry Data

When you submit project requirements or contact forms, we collect the details of your inquiry, project specifications, and any files or documents you choose to upload.

We use your personal information for the following legitimate business purposes:

We do not sell, trade, or rent your personal information to third parties. We may share data only under the following limited circumstances:

Our website uses cookies and similar technologies to enhance your browsing experience:

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

We implement industry-standard security measures to protect your personal information:

Under Zambian data protection law, you have the following rights regarding your personal information:

To exercise any of these rights, please contact us using the details in the Contact Us section. We will respond within 30 days of receiving your request.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy:

When data is no longer required, we securely delete or anonymise it in accordance with our data destruction protocols.

Our website may contain links to external websites, including our partner organisations, industry associations, and social media platforms. This Privacy Policy applies solely to information collected on our website.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal data without your consent, please contact us immediately. We will take steps to delete such information from our records.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings.

Material changes will be communicated through:

• A prominent notice on our website homepage
• Email notification to registered users (where applicable)
• Update to the "Last Updated" date at the top of this page

Your continued use of our services after any changes constitutes acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our Data Protection Officer: